Recruitment Process Outsourcing (RPO) – Business Process Outsourcing (BPO)

Australian Government Department of Home Affairs Immigration and Citizenship

Expanding pathways to PR for temporary skilled sponsored workers
​​​​​From 25 November 2023* (subject to the approval of regulation changes), the Australian Government will be making changes to the Temporary Skill Shortage (TSS) (subclass 482) and Temporary Residence Transition (TRT) stream of the Employer Nomination Scheme (ENS) (subclass 186) visas to provide a simpler and clearer pathway to permanent residence for TSS visa holders.
The changes will provide employers and holders of TSS visas with more certainty and ensure Australia attracts and retains the skilled workers it needs.​
Temporary Skill Shortage (subclass 482)
From 25 November 2023* the Government plans to remove the limit on the number of Short-term stream TSS visa applications that visa holders can make in Australia.
This change is intended to apply to new TSS visa applications made on or after 25 November 2023. Short term-stream TSS holders with visas expiring before 25 November 2023 will need to travel outside Australia to lodge a third short term-stream TSS application.
Employer Nomination Scheme (subclass 186) Temporary Residence Transition Stream
Changes planned for TRT stream nomination requirements include:
allowing employers to nominate holders of all streams of TSS visas (including Short-term and Labour Agreement streams).
removing the requirement for nominated occupations for the TRT stream to be assessed against a skilled migration occupation list. The nominated occupation will need to be listed in the Australian and New Zealand Standard Classification of Occupations (ANZSCO) and the nominated worker will need to continue to work in the occupation nominated for their TSS visa(s).
reducing the period of time a TSS visa holder must hold their visa and work in their nominated position or occupation to be eligible to be nominated by their employer for the TRT stream to two out of the three years before nomination.
Changes to the TRT stream nomination requirements are intended to apply to new ENS and Regional Sponsored Migration Scheme nomination applications and applications that are yet to be finally determined as at 25 November 2023*.
Changes planned for TRT stream visa application requirements include:
updating age exemptions for regional medical practitioner applicants and high income earning applicants aged 45 years and over to allow for a two-year pathway.
ending COVID-19 related age exemptions that will become redundant as a result of the two-year pathway.
These changes are the first step in providing more equitable access to PR for all TSS visa holders whilst the government continues work on reforms to the skilled visa programs following the development of the Outline of the Government’s Migration Strategy and in response to the findings of the Review of the Migration System 2023.
The Department’s website will be updated closer to implementation.

Adding Value to Recruitment

In 2014, the economies of the Middle East are growing at a healthy pace which is supported, in part, by increased government investment in regional infrastructure, as well as by the influx of new international companies into the region.

The Middle East is only set to gain greater international prominence when the UAE hosts the World Expo 2020, with 17.5 million visitors expected to attend in a fitting celebration of its theme: ‘Connecting Minds, Creating the Future’. All this development and innovation has inspired renewed confidence and growth in the job market for experienced professionals, particularly in the UAE.
Read more…

The Ethics of Offshoring

Much is written in the media about the ‘slave wages’ and sweat shops of Asia. This concept is outdated and virtually irrelevant when it comes to skilled ‘white collar’ roles offshore.

When it comes to offshore labour, there are two key ethical concepts that tend to concern both Australian employers and the public generally: the ethics of working conditions, and the ethics of low wages.
Read more…

Philippines’ Rise as Call-Center Nation Lures Expats Home

Having grown up poor, Denise Sese found herself still mired in debt. It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job.

At a Manila mall one day, she spotted a booth advertising a free call-center training program. She signed up and eventually landed a job, Bloomberg Markets magazine will report in its November issue.
Read more…

All grown up: the rise of Recruitment Process Outsourcing

Use of Recruitment Process Outsourcing (RPO) solutions continues to rise with record deals providing significant growth for the market. For many buyers with more than 5,000 employees, appetite to transfer ownership of all or part of the recruitment process is growing as the RPO market matures, the benefits of outsourcing are accepted, and successful implementations increase in number.

Staffing firms have been quick to offer RPO solutions with an estimated 36 percent offering RPO as opposed to only 25 percent for manages services. Further, staffing firms and specialist RPO service providers have identified an increased demand for talent sourcing and recruiting solutions globally. This has fuelled mergers and acquisitions and a talent war for RPO professionals with successful delivery track records.
Read more…

India claws back BPO business from arch rival Philippines

Summary: India has watched a large exodus of BPO business to the Philippines thanks to the country’s more employable youth who are equipped with fluent English and perfect American accents. Now, however, companies are beginning to migrate back due to a greater need for integrated tech services

Today, technology is the great enabler for pretty much every kind of business proposition being schemed. However everyone is more or less also aware of how brutal the rapidly evolving world of technology can be on the fate of existing businesses—something I wrote about here when looking at the future of Xerox through the lens of the diverging fortunes of Kodak and Fuji. In India, the trajectory of former phone tzar and India’s most beloved handset maker Nokia illustrates this example more poignantly than any other company. But for an entire industry to go up in smoke almost overnight is surreal – and that’s exactly what seems to have happened to India’s Business Process Outsourcing Industry, especially its voice based businesses.
Read more…