The Indian business process management (BPM) industry has seen a rejig with Wipro and Infosys entering the top five positions in 2013-14, according to Nasscom, the industry body for IT-BPM.

The industry grew by 16.6% year-on-year to $23.3 billion revenue (Rs 1,42,048 crore) in financial year 2013-14 and continues to be the world’s biggest business process outsourcing (BPO) centre, accounting for 38% of the $53-billion global off-shoring market. (more…)

MANILA, Philippines — In the shadows of rising wealth, beneath the towering bronze statues of presidents, is the pavement where 18-year-old Ricky Nieco sleeps every night.

“I walk around our place and see kids sniffing solvents,” Nieco said from the outskirts of Intramuros Golf Club, a grassy area nestled alongside two major intersections leading towards Manila Bay. Horse-drawn carriages pass by, popular among tourists and introduced to the islands during three centuries of Spanish colonial rule. (more…)

Offshoring back office functions can help small businesses expand, improve customer service and free up cash for advertising and marketing campaigns.

Increasingly small business owners have been taking advantage of cheaper wages in countries like India and the Philippines to offshore administrative and customer service functions. (more…)

Graduate employment is the worst since the 1992-93 recession, with only 71.3 per cent of bachelor degree graduates in work four months after completing their degree, according to a new report from Graduate Careers Australia.

The survey, taken last year, shows that the job market for graduates is far weaker than in 2012, when 76.1 per cent of new graduates were in work. It measures the number of bachelor degree graduates under the age of 25 with full-time jobs as a proportion of those available for full-time employment, four months after completing their course. (more…)

The Fair Work Ombudsman (FWO) is the Commonwealth Regulator that promotes and enforces minimum wages and conditions for employees.

While it is imperative for employers to ensure they are compliant with the current minimum wages and entitlements for their employees, it is also beneficial to keep up to date with the industries that the FWO is targeting.
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Dating as far back as the 1970’s, organizations all over the world started using recruitment process outsourcing (RPO) as a more effective means of locating, selecting and acquiring global talent. In its early days, RPO was regarded as a full life-cycle solution (end-to-end process) by the providers of such services.

Growth of RPOs

Changes in the external environment, triggered by the global economic and financial crisis of 2008, have forced RPO providers to adjust their services to better meet recruitment needs of globally proactive organizations. IBM explains recruitment process outsourcing processes quite nicely, in fact, in many of their white papers. (more…)