Asia dominates as outsourcing location and India remains unrivalled

India is still the best place for businesses to outsource services and is unrivalled in its scale and availability of skills, according to AT Kearney’s latest index, which ranks business services locations. (more…)

KUALA LUMPUR: Khazanah Nasional Bhd will set up a special centre to provide “outplacement support” to some 6,000 Malaysia Airlines (MAS) staff to be made redundant as part of the airline’s restructuring process.

A source familiar with the restructuring said the focus of the outplacement centre (OPC) would be to extend all relevant and required support to the various groups of employees leaving the national airline. (more…)

The Indian business process management (BPM) industry has seen a rejig with Wipro and Infosys entering the top five positions in 2013-14, according to Nasscom, the industry body for IT-BPM.

The industry grew by 16.6% year-on-year to $23.3 billion revenue (Rs 1,42,048 crore) in financial year 2013-14 and continues to be the world’s biggest business process outsourcing (BPO) centre, accounting for 38% of the $53-billion global off-shoring market. (more…)

MANILA, Philippines — In the shadows of rising wealth, beneath the towering bronze statues of presidents, is the pavement where 18-year-old Ricky Nieco sleeps every night.

“I walk around our place and see kids sniffing solvents,” Nieco said from the outskirts of Intramuros Golf Club, a grassy area nestled alongside two major intersections leading towards Manila Bay. Horse-drawn carriages pass by, popular among tourists and introduced to the islands during three centuries of Spanish colonial rule. (more…)

Offshoring back office functions can help small businesses expand, improve customer service and free up cash for advertising and marketing campaigns.

Increasingly small business owners have been taking advantage of cheaper wages in countries like India and the Philippines to offshore administrative and customer service functions. (more…)

Graduate employment is the worst since the 1992-93 recession, with only 71.3 per cent of bachelor degree graduates in work four months after completing their degree, according to a new report from Graduate Careers Australia.

The survey, taken last year, shows that the job market for graduates is far weaker than in 2012, when 76.1 per cent of new graduates were in work. It measures the number of bachelor degree graduates under the age of 25 with full-time jobs as a proportion of those available for full-time employment, four months after completing their course. (more…)